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Clients work with real estate professionals whom they trust. Building trust is an ongoing process that can take years to develop but seconds to destroy. In an effort to help you develop long-lasting relationships and ultimately a successful career, we've put together 10 ways to build trust with both old and new clients.

Keep your agreements with your clients
If you promise delivery on a particular day, make sure to deliver when it was promised. Even something as small as the time you have scheduled an appointment is an agreement. Each time you break an agreement with a client, you break the trust.

Create realistic client expectations
Help the client to understand exactly what you will do for them. Put boundaries around what is included in your service and what is not. What will create extra charges? How and when will you be billing the client? Living up to the expectations you create helps your clients to take you at your word.

Help client to understand the process
If your client understands how you and your office works the client can then know what to expect and when to expect it.

Explain your plan and strategy
Not only does the client need to understand your office procedure but also what the plan and strategy is for their particular case. This will help the client to know what to expect and when to expect it. Trust comes when the client feels confident and comfortable with the plan and the strategy.

Never over promise
It is tempting to promise whatever the client requests without consulting a schedule or asking if it is doable. Over-promising often causes broken agreements and thus broken trust. On the other hand, under-promising and over-delivering will exponentially create trust.

Carefully explain the client’s role
When a client is clear on what their role is then the client gets clear on what progress can be made without their involvement and what needs their input before moving on. Getting really clear on what the client needs to do to move their case forward, helps you work as a team and builds trust.

Discuss potential pitfalls
Nothing disturbs the trust of a client more than when something unexpected happens. (If it is good of course you can celebrate! Whew!) Guard against something negative happening as a surprise by discussing the potential pitfalls with the client.

Review the agreement in detail
Any agreements that the client is going to have to make should be discussed in detail. Trust is built over a long period of time but it can be broken easily. A surprise that results from an agreement the client made but is unaware of breaks that trust quickly.

Avoid making the client feel stupid
No one likes to feel stupid. If clients feel that you think they are stupid they will no longer entrust you with their ideas or thoughts. Clients who don’t feel valued by the professional may stop trusting that person. Professionals probably don’t set out to make a client feel stupid. In fact, it may be an attitude, an inadvertent comment, or a look that gives the client that impression. Be aware of your inner thoughts. They show up without your noticing. Use careful language.

Don’t allow interruptions at meetings
If you take interruptions during meetings with clients it makes them feel they are not important to you. Eventually, you erode the goodwill and trust that you had with them.

Chances are you've broken some relationships along your career due to eroding trust but it's never too late to acknowledge your part and work these principles into every relationship going forward.

One way we are building relationships with real estate professionals like you is by offering a no-nonsense commission structure that pays 95% commission on every transaction. If you aren't earning a high commission on your transactions, it's time to talk to someone at Joseph James Real Estate. Fill out the form below to begin the conversation.

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